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Articles
Recent activity by Hanne Haivalainen-
Understanding Guide roles and privileges
Agents have Guide Viewer privileges by default. Administrators have Guide Manager privileges. You can give agents Guide Manager privileges as needed. This article contains the following sections: ...
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Change Management
What you need to know Access to GitHub is limited, by roles, to appropriate Zendesk Personnel. GitHub functions as a repository for all source code changes, and includes documentation for each c...
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Security Monitoring
What you need to know SkyCab utilizes various monitoring tools to log and evaluate potential security events. Systems record specific events which are recorded locally to log files, and then sent t...
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Access Control
What you need to know Network-based controls are in place that require employees to originate from either a Company office or via the approved VPN gateway to gain access to the SkyCab Production Ne...
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401K FAQ
A 401(k) plan is a retirement savings plan that is funded by employee contributions and (often) matching contributions from the employer. The major attraction of these plans is that the contributio...
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Work from Home Equipment guide
Technology That You May Need: Headsets: ~ $80 Any headset with bluetooth capability will work with your laptop. If you’re unable to find a bluetooth headset, you may also choose one that plugs...
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Health Care Reimbursement Account
By setting aside pre-tax money from your pay into the Health Care Reimbursement Account, you may later repay yourself for eligible expenses incurred in calendar year that are not covered by insuran...
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Employee Assistance Program, including Manager Assist Guideline
The Employee Assistance Program (EAP) is a free, short-term, and strictly confidential counselling service that helps our employees be at their best. These sessions can be used to develop tailored ...
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Wheelchair Guide
Do I need a prescription for a wheelchair? You do not need a prescription to buy or use a wheelchair. The reason you would need a prescription for a wheelchair is if you’re looking to use an insura...
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Relocation Benefits
Are you moving to a new location? Learn more about some of the benefits you may be eligible for based on Employee Requested or Company Requested relocations.